As a consumer, you have the right to withdraw from your order within 14 days of receiving the goods, without giving a reason. Clearly notify us of your decision, for example by email to info@velvet-thread.de. Then send the goods back within 14 days. You bear the direct cost of return shipping.
We will issue your refund without undue delay and no later than 14 days after receiving your withdrawal notice, using the original payment method unless expressly agreed otherwise. We may withhold the refund until we have received the goods or you have provided proof of return shipment.
You are only responsible for an actual loss in value caused by handling the goods beyond what is necessary to inspect them.
We do not offer a voluntary return or exchange right beyond the statutory right of withdrawal. Your statutory rights for faulty or incorrectly supplied goods remain unaffected.
For full details, including reimbursement of standard delivery costs and the return address, please see our withdrawal policy.