Refund policy
Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.
If you have ordered several goods as part of a single order and these are delivered separately, the withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the last item.
To exercise your right of withdrawal, you must inform us at
Home Design
Owner: Nils Hartmann
Eckenbacher Hardt 13
51588 Nümbrecht
Germany
Phone: +49 173 1638300
Email: info@velvet-thread.de
of your decision to withdraw from this contract by means of a clear statement, for example by a letter sent by post or by email.
You may use the model withdrawal form below for this purpose. Use of the form is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the cost of the least expensive standard delivery method offered by us, without undue delay and no later than fourteen days from the day on which we receive your notification of withdrawal.
Additional costs incurred because you chose a type of delivery other than the least expensive standard delivery method offered by us will not be reimbursed.
We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.
You must return or hand over the goods without undue delay and no later than fourteen days from the day on which you inform us of your withdrawal to the following address:
Home Design
Owner: Nils Hartmann
Eckenbacher Hardt 13
51588 Nümbrecht
Germany
The deadline is met if you send the goods before the fourteen-day period has expired.
You shall bear the direct costs of returning the goods.
You are liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
In the case of tights, in particular, wearing, washing, soiling, damaging or otherwise impairing the goods beyond what is necessary for inspection may result in a reduction in value. The amount of any compensation for loss in value will depend on the actual condition of the returned goods and the resulting loss in value.
No Voluntary Right of Return or Exchange
We do not offer any voluntary right of return or exchange beyond the statutory right of withdrawal.
Your statutory rights in the event of defective or incorrectly delivered goods remain unaffected.
Model Withdrawal Form
If you wish to withdraw from the contract, you may complete this form and return it to us.
To:
Home Design
Owner: Nils Hartmann
Eckenbacher Hardt 13
51588 Nümbrecht
Germany
Email: info@velvet-thread.de
I/We hereby give notice that I/We withdraw from the contract concluded by me/us for the purchase of the following goods:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s)
– only if this form is submitted on paper:
Date: