FAQ
Velvet Thread - Made to be felt.
FAQ
Some questions can be answered quickly. Here you'll find the most important information about our products, sizes, ordering, shipping, returns, and care.
And if anything remains unclear, we're happy to help.
What size is right for me?
Refer to our size chart on the respective product page. Body height and body measurements are particularly crucial. If you are between two sizes, the larger size may be more comfortable depending on your desired fit.
What does DEN mean in tights?
DEN describes the fineness of the yarn used and gives a good indication of how transparent or opaque tights will appear. Lower DEN numbers are usually more transparent, while higher DEN numbers are more opaque. However, DEN alone says nothing about the quality of tights.
What is the difference between sheer, semi-sheer, and opaque tights?
Sheer tights allow the skin to show through clearly and appear particularly light. Semi-opaque styles offer more coverage without being completely opaque. Opaque tights provide a uniformly covering look and are particularly suitable for cooler days or when more coverage is desired.
What is the difference between gloss and soft shine?
Gloss refers to a more pronounced, visible sheen. Softshine is more subtle, creating a softer, finer shimmer. Which option is better depends on how prominent you want the shine to be.
Which tights are suitable for which occasion?
Sheer styles pair well with elegant or light looks. Semi-opaque tights offer a bit more coverage and are versatile for everyday wear. Opaque styles are particularly suitable for cooler days. Shapewear models are useful if additional supportive fit is desired.
How do I properly put on sheer pantyhose?
First, carefully roll up one leg of the tights to the toe area. Insert your foot and then pull the material up evenly, section by section. Avoid pulling too hard on individual areas, and be especially careful with jewelry or sharp fingernails when handling delicate tights.
How do I wash and care for my tights?
We generally recommend hand washing to treat the delicate material as gently as possible. If you wash the tights in the washing machine, use a delicate cycle and always a laundry net. This will protect them better from friction, zippers, and other garments. Always observe the care instructions on the respective product.
Can I return or exchange tights?
We accept returns within 14 days, provided the items are unused, unopened, and are regular stock items.
Faulty or incorrectly delivered items will be fully refunded.
For regular returns, a collection fee of €9.95 and a processing fee of 10% of the goods' value, up to a maximum of €50, may apply.
Refunds will be issued as credit within 72 hours of approval.
Please send us an email if you wish to initiate a return.
When will I receive my order?
We will process your order as quickly as possible upon receipt. Current availability and estimated delivery times can be found directly on the respective product page.
Once your order has been shipped, you will receive a shipping confirmation via email.
Can I track my delivery?
Yes. We ship as standard with DHL. Once your order has been dispatched, you will receive a shipping confirmation by email with your tracking number and a link to DHL tracking.
How much is shipping?
Germany
For deliveries within Germany, we charge a flat shipping fee of €5.99 per order.
For orders over €75.00, delivery within Germany is free of charge.
European Union
For deliveries to European Union member states outside Germany, we charge a flat shipping fee of €15.99 per order.
For orders over €95.00, delivery to these countries is free of charge.
The applicable shipping costs will be displayed in the shopping cart and before completing the order.
What payment methods are offered?
The currently available payment methods will be displayed during checkout. This way, you'll always see directly which payment options are available for your order.
Where are your products manufactured?
Our products are manufactured in Europe. Our current tights are produced in Italy. As we expand our product range, the country of manufacture may vary depending on the product.
Why can the unstretched length of tights vary?
The unstretched length can vary depending on how the tights were treated during boarding – a heat-setting and shaping process where the tights are stretched onto a mold called a "board". Some employees stretch them more than others. This can lead to a difference of up to 5 cm in the unstretched length, although the fit remains exactly the same. Temperature, humidity, and even the age of the tights can also influence the unstretched length.
How is the leg length of tights measured?
Leg length is determined in the stretched state using the CETME measuring device. Alternatively, it can also be measured manually: one person holds the cuff firmly while a second person carefully pulls the toe area apart to measure the entire length.
How does the material composition affect the fit of the tights?
A higher proportion of elastane (Lycra) in the yarn provides greater rebound and a tighter, closer-fitting shape. The stretched size remains the same, but the unstretched length appears shorter due to the higher elasticity. As a result, the tights may feel a little tighter or slightly shorter when worn, even though the size is unchanged.